Terms & Conditions – General House Laundry
Please Read Them Carefully
By using the “General House” Platform you confirm you agree to the following terms.
1. Who We Are and What This Agreement Discusses
The company referred to above shall be referred to as “Laundry Portal” throughout the rest of this contract.
Laundry Portal licenses you to use its online Platform detailed as: Laundry Portal mobile application software, the data supplied with the software, and any updates or supplements to it together with the related online or electronic documentation including General House Website https://generalhouselaundry.com/ (“Platform”).
The services you connect to via the above mentioned Platform and the content we provide to you through it for personal dry cleaning or laundry services collected from and delivered to your nominated address (“Services”).
The use by you of the Platform and the Services from within any country are governed by these terms that will outline the terms of use for the Laundry Portal Platform.
Your Privacy
We only use any personal data we collect through your use of the Platform and the Services in the ways set out in our privacy policy found at:
The company referred to above shall be referred to as “Laundry Portal” throughout the rest of this contract.
Please be aware that correspondence made over the internet are never completely private or secure and that any message or information you send using the Platform or any Service may be read or intercepted by others, even on a special notice that a particular transmission is encrypted.
2. Definitions
several words have been defined for further clarity. When the first letter of these words are capitalized throughout these “Terms & Conditions” the following definitions should be used:
“Item”: any article of clothing collected from you in connection with a submitted Order.
“Order”: your Order for the Services as set out in the Order form submitted via the platform.
“Pick-up Time”: the time scheduled for the collection of the Order from the address provided by the User.
“Resident Country”: the jurisdiction in which your General House account is linked either through your use of the same or as determined by General House based upon data associated with your General House account.
“Service Providers”: all the laundries signed with us to provide the Services.
“Terms”: these terms and conditions, which are liable to be amended from time to time.
“You”: the party who agrees to these Terms and uses the Platform, and its respective Services.
“User”: any party who downloads and uses the Platform.
“We”/”Our”/”Us”: General House, team and company and representatives.
3. Complaints
3.1 General House takes customer satisfaction very seriously. In appropriate cases where you already have been billed byGeneral House a full or partial refund may apply. In the following cases:
if you do not receive your Order
have received an incorrect Order
you may be issued a full refund. If part of your Order is missing we may issue a partial refund. In every event, we will do our best to ensure you are completely satisfied with the outcome.
3.2 If you have a complaint about the Services, we will deal with it in accordance with our Complaints Policy. You will not have to pay for us to deal with your complaint. Complaints should be notified to us within 24 hours of redelivery of any Item if you believe that we are in breach of our obligations under these Terms. However, if you are not completely satisfied then simply contact us within 24 hours of redelivery via our Customer Care team – details of which appear in clause 37 below. Any complaints submitted after 24 hours will be considered on a discretionary basis.
4. Platform Usage Rights
4.1 In return for your agreement to comply with these terms you may:
- download or stream a copy of the platform onto your personal device and view, use and display the platform and the services on such devices for your personal use only.
- receive and use any free supplementary software code or updates of the Platform incorporating ‘patches’ and corrections of errors as we may provide to you which is complementary.
- not, and will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the online Platform, whether in whole or in part, or create any derivative works from or of the General House platforms.
